pkjk Privacy Policy

pkjk collects personal information through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and in certain cases from third-party service providers such as payment processors and identity verification partners. We only collect information that is necessary for a defined purpose, and we do not collect data in excess of what is required to deliver our services.

The categories of personal information pkjk collects are as follows:

pkjk does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where a document submitted for identity verification incidentally contains such information (for example, a photograph on a National ID Card). In those cases, the sensitive information is not extracted, processed separately, or stored beyond the minimum period required for verification purposes.

pkjk does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete that data and close the associated account promptly. 18+

pkjk uses the personal information it collects for specific, legitimate purposes. We do not use your data for any purpose incompatible with the purposes described in this section without first obtaining your consent or establishing an alternative lawful basis for processing.

The primary purposes for which pkjk processes your personal data are:

• Account management: Creating, verifying, maintaining, and, where necessary, closing your pkjk player account. This includes processing your registration details, authenticating your identity on login, and managing your account preferences and settings.
• Service delivery: Enabling you to deposit funds, place bets, participate in games, claim bonuses, and withdraw winnings. Processing transactions via bKash, Nagad, Rocket, and Upay requires us to process your mobile wallet number and associated transaction data.
• Identity verification (KYC): Verifying your age, identity, and payment method ownership in accordance with our responsible gaming commitments and anti-money laundering best practices. KYC checks are a mandatory part of the pkjk account lifecycle and are conducted before processing significant withdrawals.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. This includes automated monitoring of account activity patterns and, where warranted, manual review by our compliance team.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities and maintaining records as required by anti-money laundering regulations.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance via email at [email protected] and through the live chat facility within your pkjk account dashboard.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the pkjk platform, identify areas for improvement, and develop new features. Individual player data used for this purpose is anonymised before analysis wherever technically feasible.
• Marketing communications: Sending you promotional offers, bonus notifications, and updates about new games or features on pkjk, where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].
• Responsible gaming: Monitoring your gaming behaviour to identify potential indicators of problem gambling and, where appropriate, reaching out to offer responsible gaming tools including deposit limits, time-outs, and self-exclusion. This use of your data is in both your interest and the platform's compliance interest.

pkjk applies the principle of data minimisation to all processing activities: we use only the minimum amount of personal data necessary to achieve each stated purpose. Where a purpose can be achieved using anonymised or aggregated data, we prefer that approach over processing individually identifiable information.

pkjk does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment service providers: We share transaction data — including your registered mobile wallet number and transaction amounts — with our payment processing partners (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are independently responsible for their data handling practices.
• Identity verification partners: Where third-party KYC or document verification services are used to assist with the authentication of identity documents, we share only the specific data required for the verification check (typically name, date of birth, and document images). Verification partners are contractually prohibited from using this data for any purpose other than completing the requested check.
• Game content providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a pseudonymous player identifier and session token) to facilitate game delivery. These providers do not receive your full identity or payment information.
• Analytics and platform infrastructure providers: We use trusted third-party infrastructure and analytics services to host the pkjk platform and analyse aggregated usage data. These providers act as data processors on our behalf and are contractually required to process data only in accordance with our instructions.
• Legal and regulatory authorities: pkjk will disclose personal data to law enforcement, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or other lawful authority. We will notify you of such a disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pkjk's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the resulting changes to data controller identity via a notice posted on the pkjk website.

pkjk uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and analyse how the platform is used. A cookie is a small text file placed on your device by a web server. Cookies do not give us access to your device beyond the information they store.

The categories of cookies used on the pkjk platform are:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language and display preferences, and ensure secure navigation between pages. You cannot opt out of strictly necessary cookies while continuing to use the platform.
• Functional cookies: These remember choices you have made — such as your preferred deposit method or game display settings — so you do not have to reconfigure them on every visit. These cookies do not track your activity across other websites.
• Analytics cookies: These collect anonymised information about how visitors use the pkjk platform, including which pages are most visited and where users encounter errors. This data helps us improve the platform. Analytics data is aggregated and does not identify individual users.
• Security cookies: These assist our fraud detection and account protection systems by allowing us to identify anomalous login patterns and flag potentially compromised sessions for review.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, to alert you when a cookie is being set, or to delete cookies after each session. However, disabling strictly necessary cookies will impair your ability to use the pkjk platform — in particular, you will not be able to maintain an authenticated session or complete transactions.

pkjk does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in advertising networks that track your browsing behaviour across unrelated websites to serve you targeted advertisements.

pkjk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The specific retention periods that apply to different categories of data are set out below.

• Account and identity data: Retained for the duration of your active account relationship with pkjk, and for a period of five (5) years following permanent account closure. This retention period is required to satisfy our anti-money laundering record-keeping obligations and to allow us to respond to any regulatory enquiries relating to the account.
• Transaction data: All deposit and withdrawal records, including amounts, timestamps, and payment method references, are retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping requirements.
• KYC and verification documents: Identity documents submitted during the KYC process are retained for five (5) years following account closure. Physical or digital copies are stored in encrypted form and access is restricted to authorised compliance personnel.
• Communications data: Support emails, live chat transcripts, and complaint records are retained for three (3) years from the date of the relevant communication, to allow us to investigate recurring issues and demonstrate the quality of our support process.
• Technical and usage data: Server logs and session analytics data are retained for a maximum of twelve (12) months, after which they are deleted or irreversibly anonymised. Anonymised aggregated analytics data may be retained indefinitely.
• Marketing consent records: Records of your consent to receive marketing communications (and any subsequent withdrawal of that consent) are retained for the lifetime of your account plus three (3) years to allow us to demonstrate compliance with our marketing obligations.

When the applicable retention period expires, pkjk will securely delete or anonymise the relevant data. Deletion is carried out using industry-standard data destruction methods that prevent recovery. Where complete deletion is not immediately possible due to backup cycles, the data is quarantined and excluded from active processing until it can be permanently removed.

pkjk takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction. While no online platform can guarantee absolute security, pkjk's security programme reflects current industry standards for online gaming and financial services platforms.

The key security measures pkjk employs include:

• SSL/TLS encryption: All data transmitted between your browser or device and the pkjk platform is encrypted using Transport Layer Security (TLS). This ensures that your login credentials, payment information, and personal details cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data — including identity documents, payment details, and account credentials — is stored in encrypted form using strong, current encryption standards. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within pkjk's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their role. All privileged access is logged and reviewed.
• Password security: Account passwords are stored as one-way cryptographic hashes. pkjk does not store plaintext passwords and cannot retrieve your password on your behalf — only a password reset is possible if you lose access.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns indicative of unauthorised access, fraud, or abuse. Suspicious activity triggers alerts for review by our security team.
• Penetration testing and security reviews: pkjk conducts periodic security assessments to identify and remediate vulnerabilities in the platform's infrastructure and application code.

You also play an important role in keeping your account secure. You should choose a strong, unique password for your pkjk account, never share your login credentials with any other person, and contact [email protected] immediately if you believe your account has been accessed without your authorisation. pkjk will never ask for your password via email, live chat, or any other communication channel.

As a player on the pkjk platform, you have the following rights in relation to your personal data. pkjk is committed to honouring these rights promptly and without undue complication. All requests should be submitted in writing to [email protected] with the subject line "Privacy Rights Request".

• Right of access: You have the right to request a copy of the personal data pkjk holds about you, along with information about how it is used and with whom it is shared. We will respond to access requests within 30 calendar days of receipt.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update basic account details (such as your email address or mobile number) directly through your pkjk account dashboard.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to exceptions: we cannot delete data that we are legally required to retain (such as transaction records subject to the five-year retention obligation described above).
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. Restriction means that we retain the data but do not actively process it.
• Right to data portability: Where processing is based on your consent or a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw marketing consent: If you have previously opted in to receive marketing communications from pkjk, you can withdraw that consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any marketing sent before the withdrawal.
• Right to lodge a complaint: If you are not satisfied with pkjk's handling of your personal data or your privacy rights request, you have the right to raise a formal complaint with pkjk by emailing [email protected] with the subject line "Privacy Complaint". pkjk aims to acknowledge all privacy complaints within 24 hours and provide a substantive response within 15 business days.

pkjk will not charge you a fee for exercising any of the rights described above, unless a request is manifestly unfounded or excessive (for example, due to its repetitive character), in which case we reserve the right to charge a reasonable administrative fee or to decline the request. We will notify you in advance if a fee applies.

pkjk reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, in applicable law, or in the features and services we offer. The effective date shown at the top of this document will be updated to reflect the date of the most recent revision. We encourage you to check this page from time to time to stay informed about how we handle your personal data.

Where a change to this Privacy Policy is material — meaning it substantially affects your rights or the way we use your data — pkjk will notify registered account holders by sending a notice to their registered email address at least 14 days before the change takes effect. For non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of the policy), we will update the document without advance individual notification.

Your continued use of the pkjk platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a material change to the Privacy Policy, you should contact [email protected] to discuss your options, which may include account closure and withdrawal of your remaining balance.

For any questions about this Privacy Policy or pkjk's data handling practices, contact our support team at [email protected]. Support is available 24/7 in English. All times: Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy was last reviewed on 1 January 2026. pkjk is committed to protecting the privacy of all players on its platform. 18+ only. Play responsibly.